Company News...


Great Northwest Territories, Canada

Automated CCJS interface.

An automated statistical interface to the Canadian Centre for Justice Statistics (CCJS) was recently installed as an integral part of the CSM system. This automated interface collects both case activities and financial information to monitor and track case activities, arrears, collection rates, etc. Previously MEP staff would run queries or collect the data by hand, consolidate the information and for the data to federal agencies. The advent of the automated interface makes the entire process seamless and requires practically no human intervention, saving considerable time and staff resources.



Great Northwest Territories, Canada

Replaced Legacy System.

Several months ago, CSE Resources successfully bid to replace an aging Maintenance Enforcement Program system with our PowerBuilder/SQL Server solution called child Support Manager (CSM). From the beginning CSE Resources, MEP and IT staffs worked diligently to map data and features to ensure the new CSM system would not only be able to absorb data from the legacy system but also provide expanded capabilities to meet current requirements. Now fully operational, CSM provides tight fiscal controls, automated payment and collection processing, direct deposit, employer posting, case activity and worker performance tracking, notice generation, etc.

CSM is used as the base system with customization to meet MEP's specific requirements. The time from software development, data conversion, training and implementation was remarkably fast.

Today the newly installed CSM system is proving to be a tremendous benefit to overall MEP operations by providing more timely and accurate case and financial reporting.




Broward County, FL

Client web interface expanded to include more data.

With the completion of the enhanced Broward County SED/CMA system, the next focus was to provide this additional data to clients. The current web site was enhanced to accommodate client login, searches for appointment information, court results, payment data, etc. This capability not only provided more and better data to clients but also dramatically reduced the number of calls to the agency.

Dallas, TX

Parent Power installs modified version of CSM.

Parent Power, a private collection agency, installed a modified version of CSE's Child Support manager (CSM). The modified version was specifically enhanced to accommodate collection agency needs. This new version automatically posts monies according to a preset hierarchy which not only includes the needs of the client but also provides for the collection of fees for the company. Through the new system Parent Power is able to increase productivity without spending considerable time on bookkeeping matters. The new CSM system provides case and financial management tools not available in many systems currently on the market today. Each installation of CSM is customized to meet the customers specific needs.

Broward County, FL

Enhanced modules added to Broward County system expands capabilities of Florida's Association of Court Clerk's (FACC) system.

After nearly two years, enhancements to Broward County's Support Enforcement Division system (SED/CMA) are complete and fully operational. Using the existing FACC statewide system, Broward County could access a statewide database and perform operations provided by the statewide system. Although the statewide system provided many basic features there were numerous unique requirements from the courts that encouraged Broward County to seek enhancements. After successfully winning the the bid, CSE Resources joined forces with the County to create a unique solution to keep the FACC system in place but add features and capabilities to meet new and changing requirements.

In conjunction with Support Enforcement Division (SED) staff and Office of Information Technology (OIT) staff the existing Unix/Informix interface with the state's FACC system was enhanced to include specific PowerBuilder/Oracle application software modules. These modules added numerous data fields and screens. Through this enhancement, the county is now able to store additional data fields, court action flags, and court results; generate customizable documents using MS Word;, scan, store, and search documents; quickly and easily schedule cases, attorneys, magistrates, judges for court; extract statistical information; and monitor worker performance; to name just a few features.

The entire process is accomplished by merging the data from both FACC database and the new Oracle database into common PowerBuilder application screens, reports and documents. By merging the data in this fashion the user is not aware that the data is coming from two separate databases. Working with enhanced screens, documents, and reports the user simply sees and expanded system that now provides all the functionality they need to increase their productivity and provide better customer service.

CSM was used as the base system, then customized to meet the County's specific needs. The time from software development, data conversion, training and implementation was relatively short.